FAQ
Q1: What type of machine for food packaging do you have?
We will recommend suitable models based on your product characteristics, size, and type of placement, such as model with top film loader, bottom film loader, rotary end sealing, box motion end sealing, etc. In addition, different types of in-feed conveyors can also meet different types of products feeding methods, such as chain type, belt type, feeding-on-film type, etc.
Q2: I'm worried that I don't know how to operate your machine
Do not worry. Our machine for packaging is servo controlled, which greatly simplifies the difficulty of operation and
commissioning. Most of the daily operation of the machine can be conducted by a few start-stop buttons and HMI. If you have different products or packages that need to be changed, we can provide instructional videos to give you step-by-step tutorial. Also, the HMI has memory function, which is convenient for you to reload the settings in the future.
Q3:If I buy your automatic packaging machine, what technical support can I get?
We have professional technical engineers to give you on line support. We can provide you with instructional videos for the installation and daily commissioning and maintenance. Online video call tutorial is also available for special cases.
For some custom-made solutions, our experienced after-sales technicians can also provide on-site installation and commissioning services on buyers cost (except special period, such as ).
Q4: How do we build trust in the first business?
We believe that a win-win business must be based on our professional services and excellent products. Our team will fully study your needs, and clearly explain our products and solutions to you so that you can understand our services. We can take you to visit our modern factory through a video call, so that you can understand how your machine will be produced and let you know more about our products. Before delivery, we can cooperate with your partners to carry out factory acceptance test, or carry out acceptance through test video or video call. Make sure that the high quality packaging machine you need is ready before shipment.
Q5: How can I find the custom packaging machine I need?
We will fully communicate of the information of your products, packaging scheme, and feeding method. We have nearly 30 years of experience as an packaging machine factory and can provide you with similar case videos for your reference. If necessary, we will ask you for samples of products and packaging films for testing, in order to find the most suitable and cost-effective solution for you.
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