After Sales Service
♦ FAQ (Frequently Asked Questions)
Q1: What is your machine guarantee?
A1: Typically, our machine guarantee period is 1 year. We maintain regular contact with our customers to provide outstanding after-sales service. Our goal is to continuously produce superior machines, ensuring complete customer satisfaction.
customers for after-sales service. We're aim to produce better machines and let our customers be satisfied.
Q2: What's the machine voltage or power of your machine?
A2: Generally, the voltage in our country is 220V, 50HZ, single phase, or 380V, 50HZ, 3 phase. If you have special voltage requirements, please let us know, and we will customize the voltage to meet your needs.
tell us, we will vetify the voltage according to your requirement.
Q3: How to install the machine for us?
A3: We offer comprehensive installation guidance through video, email, or pictures. For larger projects, we can also dispatch our technical experts to assist with on-site installation in your country.
to help you to install the machine in your country .
Q4: If we have problems when using your machine, what should we do?
A4: In case of any issues, simply reach out to us. We are committed to resolving your problems promptly. If necessary, we can arrange for our engineers to provide on-site assistance in your country.
you in your country.
Q5: What about the shipping methods?
A5: For urgent orders and lighter packages, we recommend using express services like FedEx, TNT, DHL, or EMS. For heavier shipments, you can opt for air or sea freight to reduce costs.
Q6: What about the payment methods?
A6: We accept T/T and L/C for large amounts. For smaller amounts, you can pay via Western Union or Moneygram.
Q7: How much does it cost to ship to my country?
A7: Shipping costs vary by season and other factors. Please consult with us at any time for accurate shipping cost information.
Q8: What's your delivery time?
A8: Our standard production time is 7-15 days after payment confirmation. However, the delivery time may vary depending on the machine specifications and customization requirements.
with us, and need to customize the machine as your requirement, the producing time is longer.